FAQs
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Our hosts are adventurers, the kind of people who are always off seeing the world. We have families who love getting away during the school holidays, busy business travellers, retirees with second homes and creatives who split their time between two cities, to name a few. Because they travel frequently (at least six weeks per year) and for long periods of time, they want to make the best use out of their homes whilst they are away.
They choose Casa Kenton because they want to use their homes flexibly and are looking to effortlessly enjoy all the benefits of short term renting without the hassle of doing it alone. Because they are extremely house proud, they need a partner who is not only highly experienced in managing the entire rental experience from end-to-end, but who also understands the energy, love and investment that has gone into creating their beautiful homes. Casa Kenton hosts love our professional, reliable approach and superb attention to detail, and appreciate leaving the hard work to us because of their active lifestyles.
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There are many unique benefits to our one-of-a-kind service. Our hosts tell us that they particularly enjoy:
Flexibility: Our hosts enjoy their home whenever they like, but make income from it when it suits them best by taking bookings ranging from 14 days to 3 months or more .
Tailored care: We take a personal approach to partnering with our hosts. They receive a dedicated Account Manager, who share tailored advice and tips, such as which weeks will be most popular with guests, how to achieve the highest income per night and any missing items they might need for the home to create the best experience for guests.
Peace-of-mind: We are hospitality professionals who ensure the short term rental experience is as simple and rewarding as possible. We attract the most discerning guests, people who choose Casa Kenton because they want to stay somewhere comfortable with style, character and service. We have a support team available 24/7. We know the homes inside and out which means we match each guest to the perfect home for their needs.
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We just need to know your home’s address, number of bedrooms and whether it is your primary or secondary home (due to regulations). We will ask you if you plan to be away from your home for a minimum of six weeks per year. It is also really helpful to send us plenty of photos of different rooms so we can get an initial idea of how your home looks.
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A member of our New Homes team will be in touch within two business days to talk about your home and your needs. If it’s a good match so far, we will then organise a home visit to meet you and experience your wonderful home first-hand. This is a chance for us to advise you on pricing, suggest optimisations that could enhance your earnings, fill you in on the finer points of our service, and answer anything else you might want to know.
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Once we have signed the contract, you’ll meet your dedicated Account Manager who will work closely with you to learn everything about your home so that we can answer any guest queries and ensure that the time you spend away is not interrupted unless absolutely necessary. Discovering all its quirks and charms, we will get to know exactly how everything in your home works, from the boiler to the coffee machine. You let us know which areas you will clear for guests and which areas you want private. When we are done, we will know how to look after your home just like you do. At the same time we complete a professionally styled photoshoot which will show your home at its best. We then write a detailed and inspiring home description for our website that helps bring out your home’s best features, including any home truths that our guests need to know.
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We promote your home via our exclusive marketing channels and selected luxury travel partners, including relocation and talent agencies. Our inhouse specialist pricing team creates custom pricing strategies for each home. They manage demand and seasonality to maximise your potential income.
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Before a guest checks in, our professional housekeeping team prepares your home to our exacting standards including supplying Casa Kenton linens, towels and toiletries. . We then take a photographic inventory so that we know how to put everything back in its rightful place. We label private storage areas so guests know which areas are for them.
We greet guests on arrival and show them around your home explaining your House Rules. We take care of them during their stay and support them 24/7, ensuring you are not disturbed. When guests depart, our housekeeping team returns to clean, and to take another photographic inventory, before returning everything to exactly how you left it.
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We have strict no smoking and no party policies, and we speak to all guests before their stay, ensuring they meet our over 25 years old criteria and provide a valid reason for their stay. We install party preventative technology into each property we manage. This includes the likes of cameras, heat sensors and noise detectors. We take a £1000 damage deposit which covers the majority of small breakages. We check IDs in person when we greet guests on arrival and show them around your home explaining your House Rules.
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We take damage deposits from all guests, and have insurance policies to cover both your interiors and your home itself. Before and after each stay we capture 100s of photographs of your home, so we know who is responsible for any accidental damage. We close off any storage areas that you want kept private with tamper tape, and we recommend that you store any irreplaceable or sentimental items in these sealed-off spaces during guest stays.
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After reviewing your property in person we will provide you with a financial forecast for what we expect it to achieve. Typically this 3X more income compared to standard market rent.
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Our guests choose Casa Kenton because we are reliable. However, we do understand that unforeseen circumstances may mean that hosts need to cancel bookings. If this happens, let your Account Manager know as soon as possible so we can relocate our guests. A cancellation penalty will apply.
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You will be paid directly via bank transfer after each booking.
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Our guests expect our beautiful homes to be fully equipped and furnished. Mostly this means making sure you have good quality basics – things like cooking equipment, matching crockery and excellent Wi-Fi. If you join us, we will advise you on anything extra you might need to make sure our guests have an enjoyable experience.